‘Different but the same’: how Arsenal are keeping disabled fans in the game

In tandem with Game Day Vision, the Premier League club are improving the matchday experience for supporters with a variety of conditions.

Daniel Bailey, a blind Arsenal supporter, is assisted on his way into the ground before a match. Photograph: Tom Jenkins/The Guardian

It is encouraging to witness Arsenal’s continued efforts to make football more accessible and inclusive for disabled supporters. Through the personal experiences of fans such as Thomas Clements, Andrew Birch, Matthew Shaw and Daniel Bailey, it shows that attending a football match can sometimes require considerable planning for people with disabilities, but with the right support, the experience can become much easier, more enjoyable and inclusive.

Arsenal has put in place a wide range of accessibility services to support its disabled fans, including assistance with travel and access to the stadium, specialist services for visually impaired supporters, descriptive radio commentary, British Sign Language integration, tactile pathways, hearing loops and match programmes in audio formats. Another important initiative is Game Day Vision, founded by Andrew Birch, which helps disabled supporters who might otherwise have to attend matches on their own. Its growing network of volunteers provides practical assistance and companionship on match days.

Thomas Clements, an Arsenal supporter with cerebral palsy, shows off his new tattoo of Thierry Henry to Aaron Heskins, the disability access manager for Arsenal. Photograph: Tom Jenkins/The Guardian

The Arsenal Disabled Supporters’ Association, which has around 600 members, also plays an important role by working closely with the club to highlight accessibility concerns and help find solutions. The article also shows the importance of cooperation between Premier League clubs, with accessibility managers sharing their experiences, ideas and successful initiatives with one another.

For me, the main message is that accessibility is about much more than simply providing a few services for disabled people. It is about making sure that disabled supporters can attend matches with confidence, independence and dignity, while feeling that they are an equally valued part of the football community. Football should be a game for everyone, and Arsenal’s approach demonstrates how the right support can help ensure that disabled fans enjoy the same excitement, belonging and match-day experience as everyone else.

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